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Provide valid government-issued identification and proof of address immediately after registration to access all wallet features and complete your first deposit to $ or place your initial transaction.
Upload a color copy of your driver’s license, passport, or national ID. Accepted address proofs include utility bills or bank statements dated within the last three months. Ensure that all images are clear, uncropped, and display all relevant details without obstructions.
Verification typically completes within 24–72 hours once all documents meet the specified criteria. For Canadian users, safeguard personal details by using the encrypted upload system rather than email attachments. Update account details promptly if your address or identity information changes. Any withdrawal of $ remains on hold until checks are fully finalized. Incomplete or falsified documents lead to transaction delays or access restrictions. If further confirmation is requested by support, respond swiftly to avoid payout delays. Ensure all requested files are in accepted formats such as PDF, JPG, or PNG and under set file size limits. Completion of this process is mandatory to unlock the full range of services and maintain compliance with local law in Canada.
Before you start any sessions, set a limit on how much money you can deposit in $. This makes it less likely that you will spend more than you planned and helps you stay on track with your finances. You can change the thresholds, but any increases won't take effect until after a mandatory cooling-off period to stop people from making rash decisions.
If you need a break from participating for a short or long time, use the self-exclusion features. These mechanisms can ban you for 24 hours or longer, and you can turn them on quickly through your profile settings. You can get activity statements that show all of your $ transactions, the time you spent on them, and how often you did them.
Enable periodic alerts that notify you of elapsed time during activity. Configure session restrictions to automatically log you out after a pre-set duration. These steps support mindful entertainment and deter excessive involvement. Contact customer care for guidance on adjusting mechanisms or accessing external support organizations if additional help is needed.
Withdraw funds only to payment methods previously used for deposits. Transactions must be made in $ to ensure processing without delays or conversion fees. Prioritize verifying your account before requesting a withdrawal; incomplete verification will suspend payouts. Minimum and maximum payment amounts apply per transfer. Review limits based on preferred method in the table below. Exceeding the stated threshold may require splitting transactions or providing additional documentation. Third-party payments are strictly prohibited–payment tool names must match registered account details. Processing time depends on selected method: e-wallets allow near-instant withdrawals, while bank transfers and cards may require up to five business days. Deposit processing is typically instant, though internal checks can trigger short holds. Service fees and possible local taxes are the responsibility of the account holder. To protect your balance in $, always log in through a secure network, and never share your credentials. Check your transaction history often for errors, and if you see any unauthorised payments, call support right away. People from Canadian may have fewer or different options because of financial rules that apply to them.
| Payment Method | Minimum Deposit for Payment Method ($) | Minimum Withdrawal ($) | Maximum ($) | Estimated Processing Time | Possible Fee |
|---|---|---|---|---|---|
| Credit/Debit Card | 10 | 20 | 5,000 | 1 to 5 days | Ask your provider about the |
| E-wallet | 10,000 | As long as 24 hours | Usually none | ||
| Bank Transfer | 20 | 50 | 50,000 | 2 to 5 days | Possible bank fees |
Check the payments page for the most up-to-date choices and amounts that are allowed. Repeated failed deposits or withdrawal attempts can trigger temporary account restrictions. Contact support if assistance is required with transactions in $.
Check all reward details before claiming any offer–bonus credits, free rounds, or deposit matches. Each promotion specifies the number of times bonus funds must be played through before a withdrawal in $ becomes available. For example, a welcome package with a 30x turnover on 100 $ means 3,000 $ must be played before access to any winnings from that bonus. Always examine which activities qualify toward the playthrough. Most offers exclude low-risk activities and may restrict syncs with other active promos. Not all entertainment categories contribute equally–some titles or experiences may count 100%, while others only 10% or none. Keep an eye on the validity periods and set reminders if you need to. Unused bonus money or free rounds usually only last for a certain amount of time, usually between 7 and 30 days. If you don't meet all of the completion requirements within this time frame, both your promo credits and any possible rewards will be taken away from your $ balance. To make sure you're following the rules, check the maximum amount you can bet when using promo credits. If you go over these limits during the promo period, you could lose your claimed offers and any returns that come with them. Also, look for the maximum possible rewards. Some offers limit the amount of money you can turn into real money, even if you win more during the playthrough. Only one offer can usually be active per account at a time. Read individual promotion descriptions carefully, especially on regional offers tailored for Canadian players. For further assistance, contact support before engaging with any promotional offer to clarify ambiguous conditions or thresholds related to your $ transactions.
Immediately contact customer service via live chat or authenticated email if you encounter an issue or disagreement with any service activity or outcome. Submitting your concern in writing with detailed information, including transaction IDs, screenshots, and a precise timeline, increases the likelihood of a prompt resolution.
All dispute submissions and their status are monitored under strict confidentiality in compliance with Canada regulations, ensuring unbiased handling and fair outcomes. If the ADR entity’s ruling favors the customer, the required adjustments (including crediting of $) will be processed within five business days.
Always activate two-factor authentication during account setup. This measure prevents unauthorized access, even if your login details are compromised.
All personal information, including identification and payment records, is stored using end-to-end encryption. Access to sensitive user data is restricted via strict internal protocols and real-time monitoring systems. Transmission of data employs secure sockets layer (SSL) technology to safeguard each interaction. Location data, device fingerprints, and IP addresses are collected solely to ensure compliance with Canada regulations and to prevent fraudulent activities. These data points are never shared with marketing affiliates or third-party entities not directly involved in providing platform services.
Account holders can manage privacy settings through their dashboard, including preferences on data sharing for personalized promotions. You can ask the support centre to delete, change, or export your data at any time. They will check your identity first to protect you. Always check the security section of your profile for strange activity, and if you see anything that doesn't seem right, let support know right away. These best practices will keep your $ balance and private information safe while also following all the rules for Canadian customers.
Bonus
for first deposit
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